The early years of Universal Credit have been dogged by delays and teething problems, but operational progress means that roll-out across the country and to more complicated cases is now underway. The final phase of its roll-out – moving existing claimants of tax credits or other legacy benefits onto the new system – is set to start next year, with crucial decisions on its implementation to be taken in parliament this Autumn.
This final phase brings new challenges for Universal Credit, as families are asked to move between benefit systems and in some cases to less generous support – despite transitional protection.
How can government ensure a smooth rollout of Universal Credit to these families? What lessons are there from the benefit’s early years for this next phase? Are changes needed to reduce income losses?
At an event at its Westminster offices, the Resolution Foundation presented new analysis on the challenges facing the next and final stage of Universal Credit. A panel of experts then discussed how those challenges can be met, before taking part in an audience Q&A.